HBO Max is one of the main streaming services that are available out there. Like other similar services, it is available on many platforms. However, for some time now, HBO Max users have been facing an annoying subtitle-related issue. Apparently, the positioning of these is not working correctly (1, 2, 3, 4). Here’s more about the issue and the fix to use. Method #1: Restart & Reload. Method #2: HBO Max Server Status. Method #3: Check your internet connection. Method #4: Sign Out & Sign In. Method #5: Finding your way through VPNs. Method $6: Clear browser cache. Method #7: Clear App Cache. Method #8: Update the app. If the HBO Max app isn't working as expected: +. Update your software. +. Test your connection speed. +. Sign out and restart your device. +. Android: Clear cache and data. To turn on subtitles, these are the steps you need to follow for both Android and iOS: Select and play your desired content on the HBO Max. After that, tap any part of the screen. This action is meant to bring up the playback controls. Look for the CC button and tap on it to turn on subtitles. The option is not showing up on the TV. Both version of the app are the same (mobile & tv). When you click on the closed caption menu on the TV it just shows you On or Off. But when you do it on an mobile device it asked you: Audio (English or Spanish) and Subtitle (English or Spanish). Hope they complete the implementation on the TVs. Phone or Tablet Computer TV. Here's how to register and link your provider subscription using your phone or tablet: Open HBO Max and then tap the Profile icon . Tap Sign in to your account. If you're already signed in, tap your profile (upper right), the Settings icon , and then scroll down and choose Sign Out. Tap Sign in with a Provider. Lee Stanton August 20, 2022 HBO Max has one of the easiest-to-use menus for enabling and disabling subtitles. It works equally well on most devices and this write-up provides a detailed guide rkaufmann87. Apple does not read these posts, this is a public forum and the only posters are end users just like you. Please check the Preferences to see if you set the device to have subtitles on, if they are set to "off" already then unplug the device from power for 2-3 minutes then restart. Also, please ensure your device is up-to-date!!!! fsuJmsu.